This charter explains the branch policy of L’Occitane International SA, the registered office of which is at 5 chemin du Pré Fleuri, 1228 Plan-les-Ouates, Switzerland (hereinafter “L’Occitane”), with regard to cookies on the L’Occitane site that can be accessed:
- by Internet at the address https://hu.loccitane.com; or
- by means of a mobile application on Iphone, Android and other smartphones / tablets;
collectively referred to below as the “Site”.
When you connect to the Site, and subject to your configuration choices for the browser that you use at the time of your first visit to the site, various text files known as “cookies”, or similar technologies of the “Web tags” type, may be automatically installed and temporarily retained (maximum 13 months) within your device’s memory or hard disks, in order to ensure that you have the best possible experience on our Site, and so that we can propose adapted offers and services. These cookies are placed after you have given your consent or when you continue your browsing on the Site, notably by clicking on an element or by moving to another page.
This charter is intended to provide you with all necessary information regarding the cookies used on our Site, and the means available to you in order to manage them according to your preferences.
1. Information on the Site’s cookies
A. Strictly necessary and functional cookies
These cookies are essential in order to browse on the Site while benefiting from all of its functionalities (adjusting to the web surfer’s operating system, display…).
These cookies notably enable us:
- to adapt the presentation of our site to your device’s display preferences (display resolution, operating system employed, etc.) during your visits to our Site, according to the display or reading hardware and software used by your device;
- to implement security measures, for example when you are asked to once again connect to specific content or to a service after a certain period of time;
- to record certain of your choices (language, user identifier, country…) in order to make browsing easier and also to enable us to save information relative to the forms that you fill out on our Site (registration or access to your account) or to products, services or information that you have selected on our Site (subscribed service, content of an order basket, etc.).
Certain storage cookies notably allow you to access reserved and personal spaces on our Site, such as your account, thanks to identifiers or data that you may previously have provided to us;
If you configure your browser such as to refuse these cookies, certain of the Site’s services will not be provided in an optimal manner, or may not be available at all.
B. Traffic and performance cookies
These cookies are intended to help us to improve the Site’s comfort and usage quality, by helping us to understand how users interact with our websites (most visited pages, applications used…).
These cookies notably enable us to prepare statistics and to assess the traffic and usage volumes of the various elements comprising our Site (visited headings and content, itinerary, etc.); this enables us to improve the interest value and ergonomics of our services.
C. Targeted advertising cookies
These cookies enable us to propose targeted advertising content on the basis of your areas of interest, products and services that you have consulted on our Site, your browsing and the history of our relations.
D. Cookies coming from social networks
Cookies may be saved by third parties when you visit our Site, and notably if you use the social networking functions on our Site. These cookies enable you to let other people know about the content of our Site, and your opinion of it. This is the case of the “Share” or “Like” buttons for “Facebook”, “Twitter”, “LinkedIn”, “Viadeo”, etc. When you decide to use these buttons, and in general when you visit our Site while remaining connected to a social network, these social network cookies may provide these social networks with information regarding your browsing on our Site, with this information then potentially being used by the social networks for commercial and/or advertising purposes. We recommend that you carefully read the general terms and policies of the social networks with regard to privacy protection and cookies, in order to be fully informed relative to these cookies.
L’Occitane can in no way be held liable for the management of your personal data by these social networks. L’Occitane therefore bears no liability in any manner.
The cookies indicated above (sections 1A to 1D) are retained for a maximum period of 13 months.
2. Management of cookies
As the configuration of each browser is different, we suggest that you check your browser’s help menu:
For Chrome TM: https://support.google.com/chrome/answer/95647?hl=en&hlrm=en
For Safari TM: https://support.apple.com/en-us/HT201265
For Firefox TM: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences
For Internet Explorer™: https://support.microsoft.com/en-us/help/17442/windows-internet-explorer-delete-manage-cookies
For Opera TM: http://help.opera.com/Windows/10.20/en/cookies.html
“Flash”© cookies from “Adobe Flash Player” TM
As relevant, we decline all liability for consequences linked to the degraded operation of our services in the event that it is impossible to record or consult the cookies needed for their operation, and that you may have blocked or deleted.
3. Usage of the data collected via cookies
L’Occitane will not transfer or sell the data collected via cookies to non-affiliated or non-partner third parties unless L’Occitane has informed you of this beforehand in its communications, agreements or through information available on the Site, or that you have formally given your consent, or if required by law.
4. Modification of the Cookies Charter
This Cookies Charter can be updated periodically in order to reflect changes to our practices relative to cookies. We will inform you of these changes, including their effective date. If you continue using the Site once these changes have taken effect, your continued usage of the Site will indicate that you have accepted these changes. However, if the changes are such that your consent must be obtained once again, we will inform you of these changes and request your consent for this purpose.
5. Contact us
If you have any questions and/or would like additional information regarding cookies, you can contact L’Occitane by e-mail at the following address: firstname.lastname@example.org or by postal mail at the following address: 1062 Budapest, Váci út 1-3.